At RedirHub, we’re dedicated to providing top-notch reliability and performance with our Enterprise tier.
Here’s a quick rundown of what our SLA includes.
Our promise of reliability#
On Enterprise, an SLA applies when your signed contract includes one: uptime commitments, response times and any service credits are what that agreement sets. Talk to us at https://www.redirhub.com/enterprise#talk.
Keeping you in the loop#
We use our own monitoring infrastructure, along with third-party services, to keep our systems running smoothly. Stay updated with real-time information on our status page at status.redirhub.com. You can also subscribe to our RSS feed for automatic notifications about maintenance or unexpected downtime.
Quick and helpful support#
Our expert support team is here for you. Whether you need help with setup, managing your account, or optimizing your redirects, we’re just a message away. We provide personalized support to ensure you get the most out of our services.
You can reach us during office hours (09:00 to 17:30 Australia/Sydney, Monday to Friday) at:
support@redirhub.com or via our chat. For our Enterprise tier clients, we offer an emergency phone line for urgent matters.
Proactive issue resolution#
We believe in preventing problems before they arise. Our resilient infrastructure and regular technical audits ensure we maintain top security, performance, and reliability. Our team works tirelessly to anticipate and resolve issues, so your business stays uninterrupted.